Last Updated: 11-Sep-2025

1. Introduction

Welcome to MyTenants!

This Privacy Policy explains how MyTenant ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our mobile application ("the App"). We are committed to protecting your privacy in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws.

By using the App, you agree to the collection and use of your information as described in this policy. If you do not agree with the terms of this policy, please do not use the App.

2. Information We Collect

We collect various types of information to provide and improve our services to you.

A. Information You Provide Directly: When you create an account or use the App, you may provide us with the following personal information:

• Personal Details: Your full name, mobile number, and email address.

• Property Information: Details about the properties you own and manage, including addresses, property documents and rental amounts.

• Tenant Details: The names, mobile numbers, and email addresses of your tenants.

B. Information We Collect Automatically: When you access and use the App, we may automatically collect certain data, including:

• Usage Data: Information about how you use the App, such as the features you access, the time and date of your visits, and the pages you view.

• Device Information: Details about the device you use to access the App, including the device's unique ID, operating system, and mobile network information.

• Log Data: Information that your browser or device sends whenever you use our App, such as your IP address.

In case you choose to decline to submit personally identifiable information on the App, we may not be able to provide certain services on the App to you. We will make reasonable efforts to notify you of the same at the time of opening your account. In any case, we will not be liable and or responsible for the denial of certain services to you for lack of you providing the necessary personal information.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide Services: To operate and maintain the App, including managing property and tenant data, and facilitating rent and bill payments.

• To Process Transactions: To process financial transactions through our integrated third-party payment gateway (Razorpay).

• For Communication: To send you updates, alerts, and support and administrative messages.

• To Improve the App: To analyze usage trends and enhance the App's functionality and user experience.

• For Security: To detect, prevent, and address technical issues, fraud, and other illegal activities.

• For Legal Compliance: To comply with legal obligations and resolve any disputes.

4. Sharing Your Information

We may share your information with the following third parties:

• Third-Party Service Providers: We share your information with trusted third-party vendors, consultants, and other service providers who perform services on our behalf. For example, your financial information is shared with Razorpay to process payments. These third parties are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Third-Party Payment Gateway (Razorpay)

Please note that financial transactions (rent payments, etc.) are handled by our third-party payment gateway, Razorpay. We do not store your credit card details or other sensitive payment information on our servers. The collection, use, and security of your financial data are governed by Razorpay's own privacy policy. We encourage you to review their policies for more information.

6. Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on the App is securely stored within a controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the absolute security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

7. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You have the right to request access to the personal data we hold about you.

• Correction: You have the right to request that we correct any inaccurate or incomplete information.

• Deletion: You have the right to request the deletion of your personal data under certain conditions.

• Data Portability: You have the right to receive a copy of your data in a structured, commonly used, and machine-readable format.

• Withdraw Consent: You can withdraw your consent for us to use your personal data at any time.

To exercise any of these rights, please contact us at the email address provided below.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to incorporate necessary changes in technology, applicable law, or any other variant. We reserve the right to change the terms of this Policy or the Terms and Conditions at any time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top. We advise you to review this Policy periodically on the App to ensure that you are aware of the latest version.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@mytenant.in All trademarks, logos and names are properties of their respective owners. All Rights Reserved.© Copyright MyTenants. Terms of use